Privacy policy

At Dayim, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website.

1. Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

Identity Data: Your full name.
Contact Data: Your billing address, shipping address, email address, and phone number (including WhatsApp numbers for order confirmation).
Financial Data: Payment details (Please note: For Cash on Delivery, we do not collect credit card information. If you use an online payment gateway, your payment information is encrypted and processed securely by third-party providers).

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

Additionally, we use this Order Information to:

Communicate with you regarding your order status, delivery updates, and customer support (often via WhatsApp or SMS).
Screen our orders for potential risk or fraud.
When in line with the preferences you have shared with us, provide you with information, updates on our premium fabric collections, or advertising relating to our products.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

Shopify: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Logistics & Couriers: We share your name, shipping address, and phone number with our trusted local courier partners to ensure the safe and timely delivery of your Dayim Noir packaging.
Analytics: We may use Google Analytics to help us understand how our customers use the Site.

We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Behavioral Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. You can opt out of targeted advertising by visiting the respective ad platforms (e.g., Facebook, Google) and adjusting your ad preferences.

5. Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. This is necessary for accounting, tax, and warranty purposes.

6. Your Rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact our concierge team through the contact information below.

7. Changes to This Policy

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below: